TUIfly and general flight info


If you wish to make a booking in person with us, or if you have any questions or problems with an existing booking, then please contact our call centre.

The call centre is open from 7.30 to 22.30 (Monday to Friday) and 8.30 to 21.00 (Saturday, Sunday and public holiday) Central European Time.

The numbers are:


from Netherlands   0900 333 000 3 (0.60 € per call, mobile phone rates are different)
from Switzerland   0900 190 150 (0.64 CHF/minute, mobile phone rates are different)
from Germany   0180 6000 120 (0.20 € per call from the German landline telephone network; maximum mobile rate of 0.60 € per call,technical provider mr. next id)
from UK   020 7048 0143   (Local rate, mobile rates may vary)
from Italy   899 03 20 31  (0.63 €/minute, mobile phone rates are different)
from Austria     0900 190 150  (0.53 €/minute, mobile phone rates are different)
from Spain   902 012 512  (0.12 €/minute, mobile phone rates are different)
0049 180 5 42 41 40 

(0.14 €/min. from a landline telephone network, 0.42 €/min. in mobile phone networks plus international service provider fees)


* This number cannot be used for calls from Germany, Austria, England, Italy, Switzerland or Spain.

If enquiries are made to the TUI fly Service Centre about bookings or terms of payment, the flight fare booked online is not subject to an additional booking fee. For new bookings made through the TUI fly Service Centre we charge a booking fee of EUR 5.00 per person, per flight.


Contact for flights with TUI Belgium, TUI Netherlands and TUI UK

Contact TUI fly Belgium (flight number starting with TB)

Contact TUI Netherlands (flight number starting with OR)

Contact TUI UK (flight number starting with TH)



By mail


TUIfly Vermarktungs GmbH
Karl-Wiechert-Allee 23

30625 Hannover

Address Airline TUIfly:

TUIfly GmbH
Flughafenstraße 10
30855 Langenhagen

For COVID-19 Travel regulations map on IATA official website click here.